We are testing all products, repairing
and packaging them on a per-unit basis,

and performing all services to return refurbished products to customers.

RMA Service


RMA stands for Return Material Authorization, which means the exchange of goods that are returned as buyer's remorse.
Myung Information Technology is fully responsible for testing, repairing and packaging it on a per-unit basis, and doing business for returning the refurbished product to the customer.
We sometime lease the office at the request of the customer and welcome with our customer's brand and uniform.

We have already performed RMA business for many multinational companies such as Western Digital, Samsung Electronics, intermec, etc. We have know-how of customer service, logistics, customs and computer system.
Year Country Company
2005 USA Western Digital
2011 USA Intermec

Working Process

1. Collect defective unit from the customer

Submit customer's order
Issue RMA by MSFT Call Center
Receive the order
Korean Post
Pick up the defective unit
Arrive at Ochang EC

2. Shipping replacement to the customer

Submit customer's shipping order
Collect the replacement / Pack / Shipping
Korean Post
Proof of Delivery(POD)
Proof of Delivery(POD) System Update
Process transfer to Microsoft